Reference

What You Need to Know Before You Play

Using www89com — whether through your mobile browser, a bKash deposit or a live table session — means you accept the terms set out here. Access and eligibility depend entirely on your local law and the region you are in.

Eligibility by local lawAccount holder obligationsJurisdiction-dependent accessbKash, Nagad, Rocket wallet conditionsPolicy contact on file
www89com What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about account eligibility, a wallet transaction dispute via bKash, Nagad or Rocket, or a request to review your account data, use one of the channels below. For policy-specific requests — such as account closure or data correction — write to us directly rather than using the general chat queue, so we can route it to the right team.

Team online

Live Chat

Available through your account dashboard. Use this for urgent account or wallet queries that need a fast response from our support team.

Email Support

Send policy, data or account-closure requests by email. Include your registered mobile number and the wallet type — bKash, Nagad or Rocket — you used.

Account Help Centre

Access the help section from your account menu for written policy documents, account condition summaries and step-by-step verification guidance.

ACCOUNT SECURITY AND DATA

How We Handle Your Data and Account

Your account data — registration details, wallet records linked to bKash, Nagad or Rocket, and session history — is stored under access controls and is not shared with third parties outside of what is required for payment processing or legal compliance. Cookies are used to keep your session active and to remember lobby preferences; you can manage cookie settings from your browser at any time. We keep transaction records for the period required under applicable policy, after which they are deleted from active storage. You can request a copy of the data we hold on your account by contacting support through the email channel.

Data Retention We retain account and transaction records only for as long as required by our operating policy. Requests to review or delete your data are handled through email support.
Cookie Use Session cookies keep your account active and save lobby state across page loads. Adjust or clear cookies at any time through your mobile or desktop browser settings.
Account Security Login is protected by OTP verification sent to your registered mobile number. Never share your OTP — our team will never ask for it during a support call.
Wallet Verification Withdrawals to bKash, Nagad or Rocket are verified against the wallet number registered to your account. Mismatches delay processing until identity is confirmed.

Common Legal and Policy Questions

These are the questions we get most often about account conditions, eligibility, data rights and wallet policy. If your question is not covered here, reach out through the email support channel for a direct policy response.

Access and eligibility depend on your local law and the region you are in. We do not provide legal advice. Check what applies in your location before registering.

Accounts found to be operating from ineligible regions may be suspended and balances held pending a review. We verify account location as part of our standard compliance process.

Yes. Send a data request to our email support channel with your registered mobile number. We will respond with the account data we hold within a reasonable period.

Each payment provider runs its own user agreement. Using those wallets to fund your account means you are also bound by their terms alongside ours — both apply at the same time.

Submit a closure request through the email support channel. Pending wallet withdrawals to bKash, Nagad or Rocket must clear before the account can be fully closed.

Raise the dispute through live chat or email support as soon as possible after the transaction in question. Include the date, amount and the wallet type — bKash, Nagad or Rocket — used.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.